Please click here for information on how to backup and transfer your game data.
If a situation occurs which causes the loss of game account data, as long as the necessary conditions are fulfilled, we may allow for a one-time recovery per ID.
[WARNING]
All data recovery tickets are considered on a case-by-case basis, and this guide is not meant to be an exhaustive list. Furthermore, this guide is not meant to address questions like, “What if X happens – can I get my game data back?!” It is meant to provide a list of conditions by which our service team may be able to facilitate a possible recovery.
Things required for restoration:
- ID, Name, and Secret Code of the lost data
Please click here for information on how to check your ID and Secret Code.
Warnings about Restoration:
*The investigation and restoration process takes some time, and we will not be able to answer inquiries about its current status. We will notify you as soon as it has been completed.
*We cannot assist in cases where the ID of the target game account is unknown or where the game data cannot be verified successfully.
*We will not be able to assist in cases where the ID of the target data has been suspended.
*Attempting to imitate another user is strictly prohibited.
*Aside from the above listed reasons, there may be other circumstances where a game account cannot be restored. Please be aware that any and all restoration requests are ultimately decided by the support team on a case-by-case basis.